Wakeford Automatics (Peterborough) Limited
Company DescriptionWakeford Automatics is an industry leader, recognized globally. With over 35 years in the production manufacturing business, Wakeford Automatics prides itself on excellent customer service with 95% of our business based on repeat customers. Established in 1975, Wakeford Automatics is located in Peterborough, Ontario, 60 miles (100 km) north of Toronto.
Our MissionIt is the mission of Wakeford Automatics (Peterborough) Limited to develop a working partnership with all our customers based on being responsive to their needs, delivering exceptional quality products and outstanding professional customer service.
Our goal is to promote fiscal growth and profitability to assure our position as a world class Company. We are proud to reward all employees with opportunity, involvement, and a safe, challenging and progressive workplace.
Manufacturing ProcessesOur process includes emailing or faxing your design print to which we will respond within 48 hours. Then we will provide you with a quote and assuming the quote is acceptable, a P.O. will follow. Upon receiving the P.O., we will order the materials necessary to begin machining your part. We will maintain continuous contact with you, our client (see testimonials) to ensure all details are communicated and understood by our team. Upon completion, the part will be shipped and followed up with a call to ensure total satisfaction.
Quality AssuranceWakeford Automatics is ISO 9001:2008. Our programs outline a process approach to implementing and supporting a quality management system. As a result, Wakeford Automatics is engaged in the setting of Quality Policy and Quality Goals and Objectives. It continues with Management reviewing data, and taking actions to make sure that Quality Goals are met, new Goals are set, and continual improvement is achieved. It also gives the responsibility back to staff for quality, as well as the management team, thus producing a quality management environment rather than a strict separate quality control department.
Quality, consistent with customer needs and requirements are attained by the following Quality Objectives:
Customer Satisfaction Commitment√ Our commitment to you: to exceed your expectations
√ Our products are world class and we will ensure your satisfaction
√ We treat you with courtesy and respect
√ Our aim is to build a long-term relationship with you
√ Everyone at Wakeford Automatics is accountable to you, our customer
√ We strive to serve you through the method of your choice: in person, by telephone, fax,
mail, e-mail and on the website
√ Web site: Available 365 days per year, 24 hours per day, except during periods of system
maintenance. Broken links brought to our attention will be fixed immediately
√ Our business team answers phone calls promptly and returns your email inquiry promptly
√ Your privacy is protected. Keeping your information and financial affairs confidential is
fundamental to the way we do business
Market NicheWhat sets Wakeford Automatics apart from the rest?
√ Our employees are knowledgeable, trained technicians able to do maintenance and
repairs immediately without waiting for outside expertise
√ We keep you informed; we provide written quotations for all requests
√ Our pre-production expertise enables us to make suggestions or recommend a new
material to optimize the performance of a part
√ We can meet your quality standards over large production runs
√ We conduct daily audits and regular inspections to ensure quality standards are met
Business OpportunitiesThis progressive and innovative Company is dedicated to growing its international business to meet the increasing marketplace demands, while maintaining its mandate for delivering exceptional customer satisfaction by providing personalized service, unparalleled quality workmanship, competitive pricing and on-time delivery! We are inviting open discussion between our global customers and ourselves to determine the benefits of dealing with Wakeford Automatics. Please peruse our website, email or call us to discuss how we might develop a long term, mutually beneficial business relationship.
Our Environmental Policy:Wakeford Automatics is committed to continual improvement and prevention of pollution within our organization to ensure that our manufacturing process has a minimal impact on the environment, our employees, visitors, suppliers and customers.
Wakeford Automatics provides and maintains acceptable industry practices and we ensure that we are in compliance with all legislation requirements. Our efforts focus on the following: